Frequently Asked Questions

We are a full-service digital studio based in Cape Town, South Africa. We design and develop custom websites, manage the entire project from discovery to launch, and provide ongoing support after your site goes live. Think of us as your dedicated digital partner, not just a vendor you hire once.

Three things set us apart. First, every website we build is designed from scratch around your brand, we don't use templates. Second, we integrate project management into every engagement, which means you always know what's happening, what's next, and when to expect it. Third, we focus on quality over volume, taking on a limited number of projects at a time so each one gets our full attention.

Most projects are completed within 4 to 8 weeks from the date your deposit is confirmed and your content is submitted. Timelines vary depending on the size and complexity of the project. A 5-page brochure site typically takes 4 weeks; a larger e-commerce or multi-functional site may take 6 to 10 weeks. We provide a detailed timeline at the start of every project and keep you updated throughout.

We follow a structured six-stage process: Discovery, we learn about your business, goals, audience, and brand. Strategy & Planning, we define the sitemap, content structure, and project timeline. Design, we create wireframes and high-fidelity mockups for your approval. Development, we build the approved designs into a fully functional website. Review & Revisions, you review the site and request any final changes. Launch & Handover, we go live and hand over everything you need to manage your site.

After your deposit is confirmed, we'll send you a Project Brief and Content Submission Checklist. This covers everything we need from you: your logo files, brand colours, copy, images, and any reference websites you like. The faster content is submitted, the faster your project moves. Delays in content submission are the most common reason projects run over schedule.

Every project includes custom design tailored to your brand, full responsiveness across mobile, tablet, and desktop, UI animations and micro-interactions, a contact form with email integration, on-page SEO setup, and 30 days of post-launch support. Specific deliverables are outlined in your proposal and Statement of Work before any work begins.

Everything is built from scratch. We do not use WordPress themes, Squarespace, or pre-made templates. Your website is a custom design created specifically for your brand, your audience, and your goals. This is one of our core commitments and a non-negotiable part of how we work.

Yes, without exception. Every website we build is fully responsive and tested across a range of devices and screen sizes before launch. Mobile performance is treated as a priority, not an afterthought.

Every website we build includes foundational on-page SEO: proper heading structure, meta titles and descriptions, image optimisation, fast load times, and clean code. This gives your site a strong technical base. We do not offer ongoing SEO campaigns as a core service, but we can recommend trusted SEO partners if that's something you need.

Your proposal will specify the number of included revision rounds, typically two to three rounds across the design and development phases. We find that our structured process and clear design approvals at each stage mean most clients rarely need to use all of them. Any changes requested outside the agreed scope are handled via a Change Order, which we document and price transparently before proceeding.

That's completely fine, we just handle it properly. Any additions or changes outside the original scope are documented in a Change Order Form, which outlines the additional cost and time required. You approve it before we proceed. This keeps the project on budget and on schedule for both sides.

Yes. Where applicable, we build sites with a user-friendly content management system (CMS) so you can update text, images, and basic content without needing a developer. We provide a handover session and documentation to walk you through it. More complex updates and ongoing changes are covered by the monthly retainer included in every package.

Yes. Every package includes a monthly retainer that covers software updates, security monitoring, content changes, performance checks, and priority support. Retainers start from month two. The first month is covered by the build. Launch is R250/month, Starter is R650/month, Professional is R850/month, and Custom Build retainers are quoted per project.

Yes. We can guide you through domain registration and recommend reliable hosting solutions suited to your site's size and traffic needs. We can manage the setup on your behalf or work with your existing hosting provider, whichever you prefer.

We have four packages. Launch is R2,500 for a one-page website or portfolio, plus R250/month. Starter is R4,500 for a professional multi-page website, plus R650/month. Professional is R9,000 for a website with brand identity and business integrations such as a booking system, plus R850/month. Custom Build covers software and automation for professional service businesses and is quoted per project. The monthly retainer is part of every package and starts from month two, because the first month is covered by the build. Every price is confirmed in writing before any work begins, with no hidden costs and no surprise invoices.

We invoice via EFT (Electronic Funds Transfer). For Launch, it's 50% on signing and 50% on delivery. For Starter and Professional, it's 50% on signing, 30% on design approval, and 20% on delivery before handover. Custom Build payment terms are set out in your project quote. The monthly retainer starts from month two. All payment terms are confirmed in writing before the project starts.

Get in touch and tell us what you're looking for. We handle a wide range of digital requirements beyond standard websites, including custom web applications, e-commerce stores, brand identity design, and more. If it falls outside our expertise, we'll tell you honestly and point you in the right direction.

Simply reach out via our contact form or email us directly at avuyileinnocentdlokweni@gmail.com. We'll schedule a free discovery call to understand your project, answer your questions, and send you a tailored proposal, no pressure, no commitment.